Privacy & Cookie Policy

West Roofing Solutions – westroofing.co.uk
Effective Date: 1 September 2025

West Roofing Solutions (“we”, “our”, “us”) is committed to protecting your privacy and ensuring transparency in how we use your information. This Privacy & Cookie Policy explains how we collect, use, and safeguard your personal data when you visit our website westroofing.co.uk.

1. Information We Collect

Personal Information: Name, email, phone number, and details you provide when contacting us via forms, email, or phone.
Technical Information: IP address, browser type, device information, and browsing behaviour on our website (via cookies and analytics tools).
Project Information: Any details you share about your roofing requirements.

2. How We Use Your Information

Respond to enquiries and provide quotes.
Deliver our roofing services.
Improve our website and customer experience.
Comply with legal obligations.
Send updates or marketing communications (only if you have given consent).

3. Legal Basis for Processing

We process your personal data under UK GDPR based on:

Contract – to provide services or respond to your requests.
Consent – for marketing communications.
Legal Obligation – to comply with the law.
Legitimate Interest – to improve services and website security.

4. Sharing Your Information

We do not sell or trade your data. We may share it with:

IT, hosting, and analytics providers.
Professional advisers (e.g., insurers, accountants).
Regulators if legally required.

5. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.

6. Cookies

Our website uses cookies to improve your experience.

Types of Cookies We Use:

Strictly Necessary Cookies – Required for site functionality.
Performance & Analytics Cookies – Help us understand how visitors use our site (e.g., via Google Analytics).
Functionality Cookies – Remember your preferences for a smoother experience.
Advertising Cookies – Not currently in use, but may be used in the future.

Third-Party Cookies

Some cookies may come from third-party providers such as Google or social media integrations.

Managing Cookies

You can control cookies through your browser settings. Disabling some may affect website performance.

When you first visit our site, a cookie banner will ask for your consent to use non-essential cookies.

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold.
Request correction or deletion.
Restrict or object to processing.
Withdraw consent at any time.
Request data portability.

To exercise your rights, please contact us at: info@westroofing.co.uk or call 07989 530174.

8. Security

We use appropriate technical and organisational measures to protect your data against unauthorised access, misuse, or disclosure.

9. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices or content.

10. Updates to This Policy

We may update this Privacy & Cookie Policy from time to time. Changes will be published on this page with an updated “Effective Date”.

11. Contact Us

If you have any questions about this policy, please contact us:

📧 Email: info@westroofing.co.uk
📞 Phone: 07989 530174

If you are not satisfied with how we handle your data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.